Tuesday, September 12, 2023
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I’m within the New York Instances

I used to be interviewed for this wonderful article within the New York Instances about why measuring worker happiness is essential but additionally very troublesome.

Right here’s the central quote:

So, the place’s the disconnect? Are surveys the unsuitable instrument? Are staff not telling their managers the reality about their dissatisfactions? Or are the bosses not listening?

The reply is just a little of all the above, mentioned Alexander Kjerulf, co-founder of Heartcount, which creates software program designed to measure worker happiness. “The normal strategy has change into a rote train that’s carried out as a result of everybody does it,” Mr. Kjerulf. “However few individuals truly see any worth in it — and that goes each for workers and administration.”

He famous that the surveys too usually are too lengthy and carried out too occasionally. Workers fear they’ll face retribution for adverse responses, and firms don’t act on the suggestions they obtain.

That’s the issue in a nutshell – firms sometimes measure the unsuitable issues after which make the whole lot worse by not appearing on the info staff provide.

That’s the reason we created Heartcount, which is the perfect instrument for measuring how completely happy staff are at work.



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